Thank you for visiting my mediation website.

• I’m Russell Shackleton and I am a qualified Civil & Commercial and Workplace mediator (through the Civil Mediation Council - CMC). If you need help to resolve a dispute then in the majority of cases you will be working solely with me.

• Mediation in general has a 75% settlement rate, my settlement rate currently is 87%. Clearly it is the parties that agree to a settlement but I like to think that my professional , structured and warm approach is also a significant contribution.

• I have a network of qualified and experienced mediators so if your dispute is too large or complex I can bring another mediator to help resolve your dispute. This can either be to co-mediate, which can help in complex disputes where the dispute involves more than 2 parties or if a specialist area of knowledge is needed.

• Avoidance training

• Individual coaching

• Whistleblowing policies & procedures

• Culture & ethics training.

• Investigation

• Facilitated meetings.

• Online mediation.

• Face-2-Face mediation.

• Civil, & commercial mediation.

• Workplace mediation.

• Home for Ukraine dispute resolution.

• Investigation.

• Investigation

• Root cause analysis

• Conflict avoidance training.

• Review of policies, procedures and practices.

FREE UKRAINE FACILITATED MEETING or MEDIATION SERVICE:

In solidarity with the people of Ukraine and the wonderful UK hosts, I am proud to offer my services FREE of charge to help resolve disputes between hosts and guests in the ‘HOMES FOR UKRAINE SCHEME’. Please click on the Ukraine flag for more information.

• Mediation is about closing the gap between you and the other person or organisation that you disagree with - the technical term is “parties in dispute”.

• Working with all the parties my aim is to help close the gap to resolve the dispute. Research from the Annual Mediation review show that around 75% of disputes get resolved in mediation on the day. With that percentage increasing to around 90% within 2 weeks of the mediation as a result of greater understanding.

Don’t worry though; I am here to help you find a solution, and that begins with free advice on how mediation could help when you call me. Just follow the link below:

• Probate, Inheritance, and TOLATA

• Construction and architect disputes

• Boundary, rights of way and encroachment

• Commercial contracts

• Director

• Professional partnership

• Business and share valuations

• Civil fraud

• Landlord, tenant, and housing disrepair

• Neighbour disputes

• Expensive motor cars

• Workplace disputes

Civil and Commercial Mediation

• There are special Civil & Commercial mediation training courses accredited by the Civl Mediation Council.

• ‘Civil and Commercial’ includes all aspects of dispute resolution that are not mentioned in either “Workplace” or “Family’ mediation. This can include disputes relating to ‘Civil Partnerships’ as these form part of ‘Civil Mediation’.

• The techniques used for Civil & Commercial mediation are different to those used in either “Workplace” or “Family Mediation”.

• I have completed CMC accredited Civil and Commercial Mediation training so I am qualified to provide all aspects of Civil and Commercial Mediation.

Workplace Mediation

• There are special Workplace mediation training courses accredited by the Civil Mediation Council.

• ‘Workplace’ includes all aspects of dispute resolution that occur in the Workplace or relate to employment.

• The techniques and processes for Workplace mediation are different to those used in either Civil/Commercial or Family Mediation.

• I have completed CMC accredited Workplace Mediation training and I am qualified to provide Workplace Mediation.

Family Mediation

• There are special Family mediation training courses accredited by the Family Mediation Council.

• ‘Family’ includes all aspects of dispute resolution relating to families with the exception of inheritance/probate and power of attorney related disputes. The focus is on divorce, separation, children and education related disputes.

• The techniques and processes for Family Mediation are different to those used in either Civil/Commercial or Workplace Mediation.

• I am NOT trained to provide Family Mediation, though I can recommend “Austin Chessall’; he is an excellent experienced family mediator.

• At an early stage in a disagreement mediation can help to prevent the gap becoming too big to cause a serious dispute. This is especially important if after the dispute you need to have a continued relationship - eg: if you are related, work together, do business together or have children.

• Mediation works best for all parties if you can agree to mediation at an early stage as you WON’T be accumulating large legal fees, or using precious time and mental angst in the dispute.

• If you can’t agree to mediation at an earlier stage, then you can still agree to a mediation later, though the question of who and how the higher costs are paid for can often complicate the mediation.

• The mediation can take place as soon as each party has time and there is a venue (if the mediation is face to face) so even at a later stage mediation can be a faster alternative to formal legal action.

• If all the parties do not agree to mediation - just as it takes 2 to tango; so it needs all parties to voluntarily take part in the mediation and commit to a solution for it to work.

• If you can’t agree on a truly independent mediator to carry out the mediation.

• If the value of the dispute is smaller than the cost of the mediation fees to resolve the dispute. Commercial mediation is often around £120 per hour, and even the least complex dispute is likely to take at least a couple of hours to resolve..

• If your mediation doesn’t fit into the scope of Commercial Mediation, there are Charitable Community Mediation Organisations in most towns and cities. These can often mediate either for free or for the price of a voluntary donation.

• Community mediation can also work for such things as neighbour disputes over behaviour or boundaries.

• Community mediation is often performed by new mediators seeking experience or experienced mediators looking to help the community or to gain more practice.

• You can also ask me or any commercial mediator if they do Pro-Bono community type mediation so depending upon the complexity some mediators including me may be willing to do this.